Queue management system
Nmatic runs the whole queue, from ticket to rating. Customers take a ticket at the kiosk, see their number on the hall display, hear it announced and follow the queue on their phone. You see every service in numbers.
How it works
Nmatic takes care of every stage of the queue: customers know what to do, staff know whom to call, and managers see everything.
The customer picks a service at the kiosk and gets a numbered ticket. Its QR code opens the queue on their phone.
The number appears on the hall display. The phone shows how many people are ahead and roughly how long to wait.
The operator presses Next: the number and counter appear on screen, a voice announces the call, the phone vibrates.
After the visit the customer gives 1 to 5 stars. The rating goes straight into the analytics.
Kiosk
Large buttons, clear text, three languages. The kiosk shows in advance how many people are waiting for each service and roughly how long it will take. Tickets are printed on a thermal printer or shown on screen with a QR code.
Hall display and voice
The called number appears in type large enough to read across the hall, and a natural voice announces it in Uzbek. The queue, recent calls and the status of every counter fit on one screen.
“A o‘n besh raqamli mijoz, uchinchi oynaga marhamat”
Operator console
Operators work from a single screen: Next, Recall, Finish, No-show, Transfer, and all of it from the keyboard too. The waiting list, how long each person has waited and the day’s results are always in view.
Queue on the phone
Customers who scan the QR code on their ticket follow the queue live on their phone. When their turn is near and when they are called, the phone vibrates and the Telegram bot sends a message. They can get on with their day and come back on time.
Ticket B007: your turn is coming, 1 person ahead. Please come to the counters.
Ticket B007: you are called! Please go to counter 5.
Analytics and reports
Waiting and service times by service, operator, counter, hour and day. The load heatmap shows the busiest hours, so you know exactly when you need more staff. Reports export to Excel with one click.
And there’s more
Any number of branches on one server. Staff see only their own branch; managers see and compare them all.
For people with disabilities, veterans, pregnant women, parents with small children and the elderly. The category never appears on screen.
One rule decides who is called and when. Nobody can jump the queue.
Customers get a message when their turn is near, when they are called and when the service is finished.
Booking confirmations and appointment reminders via Eskiz.uz, daytime only.
Your MIS, CRM and other systems work with appointments and tickets through a REST API.
Network and USB thermal printers, Cyrillic and Latin, QR codes, auto-cut.
Interface, ticket, voice and messages in the language the customer chose.
The database is backed up automatically at 23:00 every day. Restoring takes one command.
The system runs on your internal network. If the internet goes down, the queue keeps going.
Administrator, operator and reception roles, a password policy, and your data on your own server.
A new version is one command away. An offline bundle for servers without internet.
For clinics
Clinic mode is switched on in the settings: screens say “patient” instead of “customer” and “room” instead of “counter”. Patients choose their doctor, the display by the door shows the room’s queue, and reception keeps it all under control.
At the kiosk, first the specialty, then the doctor: who is seeing patients, in which room and how many are waiting. Or “Any doctor”, whoever is free first.
Above every door: the room number, the doctor, the status (seeing patients or on a break), the current and next numbers.
Tickets for elderly and urgent patients, changing the category or room, cancelling, booking appointments.
The doctor sends the patient to the lab. After the tests the patient returns to the same doctor with the same number and goes first.
A schedule for every room. Patients enter a 6-digit code at the kiosk and are called ahead of the walk-in queue when their time comes.
Patients pick a free slot on their phone and reception confirms it. Reminders via Telegram and SMS.
Working days, hours and a daily ticket limit for each service and room. The limit holds even under simultaneous requests.
Screens show only numbers. Names and phone numbers are deleted automatically after a set period.
Industries
Nmatic fits any organisation with a customer service hall. Services, counters and the order of calls are set up around the way you work.
Separate queues for cash, loans, cards and currency exchange. A special order for priority customers.
Order in multi-service halls, queues for submitting and collecting documents, citizen ratings.
Doctor choice, door displays, laboratory, appointments and online booking.
Sample collection and results, ultrasound and other examination rooms.
A fair queue for consultations and document intake, with staff workload under control.
Office queues for SIM cards, tariffs and technical support.
Payments, contracts and requests for gas, electricity and water.
Admissions, dean’s office, accounting and records.
Policies, claims and consultations.
Service reception, spare parts and the cash desk.
Submitting and collecting documents in halls with many counters.
Sending and collecting parcels, payments.
Don’t see your industry? Leave a request and we’ll show you the system set up for your work. Request a demo
Benefits
No more “I was here first” arguments. Everyone knows their number and their place in line.
Customers who follow the queue on their phone don’t sit in the hall: they get on with their day and come back on time.
How many customers each employee served, and how fast, in exact numbers.
The load heatmap shows the busiest hours and days, so your staff are there when they are needed.
A rating and comment after every visit. You see a problem before it turns into a complaint.
A kiosk, a big display and voice announcements: your organisation looks like a major international company.
The system sets the order, not personal connections. Priority only by the rules.
The system runs on your own server, so customer data never leaves your organisation.
A natural Uzbek voice, local SMS (Eskiz.uz) and Telegram, Uzbek, Russian and English. Installation, training and support from our team in Samarkand.
Turnkey
Nmatic is installed by the SAM Smart Security Service team, from the site survey to staff training.
We study your hall, your services and the flow of customers. Free within Samarkand city.
We spell out which equipment you need, where it goes and what it costs.
Kiosks, TVs, thermal printers, server and network: we supply them or use what you already have.
Cabling, network, software, voice, services and counters, handed over ready to work.
We train operators, reception staff and administrators at their workplaces.
12-month warranty on installation work; the manufacturer’s warranty on equipment.
Developer
Since 2018 we have delivered complete security and IT solutions for businesses: video surveillance, access control, corporate networks, servers and software. Nmatic is our team’s own product.
Visit samsmart.uzTech specs
Pricing
The price of Nmatic depends on the number of branches, counters and rooms, the equipment you need and the options you choose. Leave a request and we’ll prepare a proposal for you.
Payment: cash, Uzcard and Humo cards or bank transfer. VAT invoices for companies.
Get a proposalFAQ
No. Nmatic runs on your organisation’s local network. The internet is only needed for Telegram messages, SMS and online booking. If it goes down, the queue keeps working.
Yes. A TV with a browser, or a mini PC connected to it, works as the display, and a regular computer is enough for an operator. We can also supply the equipment.
The software itself installs in a few minutes. Mounting and setting up the equipment depends on the site; we’ll give you an exact timeline after the survey.
There is no limit: several branches on one server, each with as many services and counters as you need.
On your server. Customer and patient data never leaves your organisation, and the backups stay with you too.
Uzbek, in a recorded natural voice: numbers up to 999, counters and rooms. Russian and English use the device’s speech synthesis.
On a 58 or 80 mm thermal printer, either on the network or connected to the kiosk by USB. It also works without a printer: the number is shown on screen and on the phone.
Yes. Through the REST API and webhooks, your MIS, CRM and other systems work with appointments and tickets.
Installation work comes with a 12-month warranty, and equipment is covered by the manufacturer’s warranty. If you have a question, reach us by phone or Telegram.
Yes. Leave a request and we’ll show you live how the kiosk, the hall display and the operator console work.
Request
Tell us briefly about your organisation. Our specialist will contact you to arrange a demo and prepare a proposal.